Virtual communities of knowledge and knowledge management. Reviewed by Momizat on .   In a knowledge society, one of the main links that holds individuals is the investigation of knowledge, either to use or to produce a new one. Access to knowl   In a knowledge society, one of the main links that holds individuals is the investigation of knowledge, either to use or to produce a new one. Access to knowl Rating: 0
Inicio » Blog Arriaga Asociados » Virtual communities of knowledge and knowledge management.

Virtual communities of knowledge and knowledge management.

triangulo

 

In a knowledge society, one of the main links that holds individuals is the investigation of knowledge, either to use or to produce a new one. Access to knowledge is very important now more than ever, whether for self and for the education of children, social mobility and professional development. Therefore, communities are increasingly operating in this context will have to be built around this need for knowledge that individuals have.

Carnoy (2001) distinguishes three types of such communities:

The communities of self-knowledge.

The knowledge-use communities.

The communities of knowledge production.

When these knowledge communities use information technologies and communication technologies (ICTs) can develop virtual communities of knowledge. One variant of virtual communities of knowledge are called communities of practice. They are informal groups that share values, perspectives and ways of doing things and communicating and produce knowledge through an ICT environment. In a community of practice motivation to learn is what ties the members and moves them to participate.

However, a large number of knowledge communities are driven and managed by companies. The economics of information and communication, the key to high labor productivity is based on an interaction between on the one hand, workers with a high educational level, able to learn quickly and, second, companies that use methods labor organization that promote flexibility through continuous training, participation in multiple tasks and their co-workers. Companies that organize work in a flexible manner must necessarily become learning organizations in order to attract, rather than spreading the knowledge of its members. ICT contribution to maximize their productivity when they are based on learning and training as an inherent part of the work process. If so, the companies organize learning communities, although flexibility implies that workers are not part of the company for long.

Hence the concept of knowledge management as a process from which organizations promote, coordinate and facilitate the synthesis of knowledge for maintenance and preservation, processing, production and exchange to support the strategic objectives of the company. For R. Serradell and A. John ( http://www.uoc.edu/dt/20138/index.html # links ) knowledge management (KM) is the management of intellectual capital in an organization, in order to add value to products and services offered by the organization in the market and competitive differentiator.

In this context, the crucial role of ICT lies in its ability to enhance communication, collaboration, research and generation of information and knowledge. Do not forget, however, that the most important objective – when we refer to the GC – is to achieve a working environment that is collaborative and is equipped with a constant learning vocation. It seeks to achieve a working environment where workers can make all kinds of learning activities and share knowledge gained with colleagues, customers and partners.

In this sense, often when it comes to GC, you are actually referring to solutions aimed at a better GC: better handling of data, documents, pictures or other forms of explicit knowledge. However, tacit knowledge, which according to some studies could involve 40 to 50% of knowledge that exists in an organization, not an object that can store, process, disseminate, or share a computer system.

Therefore, you have to go beyond the acquisition of a particular tool or software to speak of GC: You have to invest in people who are part of the organization. Increasing productivity and qualitative improvements in the performance of the organization come from the ability to integrate these high percentages of tacit knowledge that people have in their head.

According Güell, to complete a QA program must promote an organizational change that goes through the following phases:

Enthuse people with the possibilities of vision.

Inspire, have the ability to create new processes for the conviction of what is possible.

Motivate.

Make the first benefits that people recognize what they could achieve.

Supporting, maintaining long-term benefits generated.

 

Jesús María Ruiz de Arriaga

Economist Lawyer. Managing Partner

Acerca del Autor

triangulo
triangulo

Deje su comentario

triangulo

Subir